Pinecone Matches INIBOX
Website: https://pineconeinibox.shop

1. Policy Overview

This Refund & Warranty Policy applies to all products purchased from Pinecone Matches INIBOX, including:

  • Matches INIBOX (850 MH/s)

  • Matches INIBOX PRO (2.4 GH/s)

  • Matches INIBOX R1X XMR Edition

By purchasing our products, you agree to this Policy.

2. Inspection Upon Delivery (48-Hour Rule)

Customers must inspect all products within 48 hours of confirmed delivery.

If a product arrives:

  • Damaged

  • Physically broken

  • Non-functional (Dead on Arrival – DOA)

You must contact us within 48 hours at:

support@pineconeinibox.shop

Include:

  • Order number

  • Clear photos of packaging

  • Clear video evidence of issue

  • Serial number (if applicable)

Failure to report within 48 hours may void DOA eligibility.

3. Dead on Arrival (DOA)

If verified as DOA:

We will, at our discretion:

  • Provide a replacement unit, or

  • Repair the unit, or

  • Provide a partial or full refund (if replacement unavailable)

We reserve the right to require return of the defective unit before issuing a replacement.

4. Limited Hardware Warranty

Unless otherwise specified, hardware includes a limited warranty covering manufacturing defects under normal operating conditions.

The warranty covers:

  • Internal hardware defects

  • Manufacturing faults

The warranty does NOT cover:

  • Power surge damage

  • Incorrect voltage use

  • Improper power supply

  • Overheating due to inadequate ventilation

  • Unauthorized firmware modifications

  • Third-party software damage

  • Physical damage

  • Water damage

  • Dust damage from improper environment

  • Tampering or opened casing

Proof of defect may require diagnostic review.

5. Non-Refundable Conditions

Due to the nature of cryptocurrency mining hardware:

The following are non-refundable:

  • Used equipment

  • Hardware with signs of installation

  • Opened units that are not defective

  • Custom or bulk orders

  • Products affected by market price changes

  • Purchases based on mining profitability expectations

Mining profitability fluctuations are not valid grounds for refund.

6. Return Authorization (RMA Required)

Returns require prior written authorization.

Unauthorized returns may:

  • Be refused

  • Be returned at sender’s expense

  • Void warranty eligibility

Customers are responsible for proper packaging during returns.

7. Return Shipping Responsibility

If a product is confirmed defective under warranty:

  • We may cover repair-related shipping costs (at our discretion).

If no defect is found:

  • Customer is responsible for all shipping fees.

International customers are responsible for customs-related charges.

8. Refund Processing

If a refund is approved:

  • Refunds are issued to the original payment method.

  • Processing times depend on the payment provider.

  • Transaction fees may be non-refundable where permitted by law.

9. Chargeback & Dispute Policy

We encourage customers to contact support before initiating payment disputes.

Fraudulent chargebacks or disputes without prior communication may result in:

  • Account suspension

  • Order blacklisting

  • Legal recovery actions

We maintain documentation for fraud prevention.

10. Assumption of Mining Risk

By purchasing mining hardware, you acknowledge:

  • Cryptocurrency markets are volatile.

  • Network difficulty changes frequently.

  • Energy costs impact profitability.

  • Regulatory conditions may change.

Hardware performance specifications reflect device capability only.

We do not guarantee earnings or return on investment.

11. Warranty Claim Procedure

To initiate a warranty claim:

Email: support@pineconeinibox.shop

Include:

  • Order number

  • Serial number

  • Description of issue

  • Diagnostic logs (if applicable)

  • Photos or video evidence

Failure to provide requested information may delay claim processing.

12. Policy Updates

We may update this Refund & Warranty Policy at any time.

Continued use of our products constitutes acceptance of updates.